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barker and meowsky, a paw firm

online policies

Online Policies

Barker & Meowsky
A Paw Firm
1003 W. Armitage
Chicago, IL 60614
tel. (773) 868-0200   fax (773) 868-0222

Returns & Exchanges

Return/Exchange Policies

If any (please see Exclusions below) barkerandmeowsky.com purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a merchandise store credit or an exchange.

We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per order*.  After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12 per item. Our apologies, but we cannot accept returns or exchanges for custom orders.  We cannot accept returns COD.  We do not reimburse shipping charges.

*All exchanges for international orders will be charged an international shipping fee based on the items exchanged. 
*One complimentary exchange applies to non-sale apparel, collars and harnesses only within the contiguous United States.

Exclusions: Our apologies, but we do not issue store credit and cannot accept returns or exchanges for Special Orders, Sale, personalized (ID Tags & Charms) and perishable items, items that have been used, or are not in original new condition with original packaging and tags.  We are not responsible for any damage that is caused by your pet to the merchandise.  We cannot accept returns COD or postage due.  We do not reimburse shipping charges.

Free Freight Promotion Return Policy:

Please note: A 20% restocking fee will be applied to all returns on items purchased with our Free Freight Promotion.

 

Please ship the unused product in its original packaging with all accompanying materials (instructions, etc.) and completed Returns Form to the following address:

 

barker & meowsky
Attn.: Online Returns Department
1003 W. Armitage Ave.
Chicago, IL 60614

 

For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes.  Return shipping is at the purchaser's expense.

 

Please note:   We do not issue store credit, and cannot honor exchanges for any merchandise that is sent back to us postmarked after 30 days (commencing from the date you receive your order).

 

Special Orders:

Special Orders consist of those items that are permanently personalized in any way, including but not limited to items that are, monogrammed, engraved (ID tags, Jewelry, custom sized, altered and those that are not a standard stock item.  We urge you to read the description of each item as Special Orders cannot be returned or exchanged.

 

Order Cancellations & Changes:

barker & meowsky strives to process and ship all orders as promptly as possible.  If your order has not yet entered the shipping process, you may cancel or revise your order (excluding personalized items).  Please call 773-868-0200 or email your cancellation request or order change to customerservice@barkerandmeowsky.com.  Be sure to include your name and order number. 

Please note:  Orders for custom or personalized items cannot be cancelled or changed at any time.   We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos.  Sorry, but we cannot be responsible for the shipping costs for any orders that cannot be cancelled before they are sent.

Sales Tax

Tax:

Illinois state residents are charged all applicable sales tax.

 

Credit Cards Accepted

We accept VISA, MasterCard, American Express, Discover and Check/Debit cards with a VISA or MasterCard logo.

 

Personal Checks and Money Orders

barker & meowsky does not accept payment with personal checks or money orders.  

 

Phone Orders:

If you prefer to place your order via the telephone, please feel free to call us at 773-868-0200 during store hours:

Customer Service Hours: 
11 a.m. - 7 p.m. CST, Monday 
10 a.m. - 7 p.m. CST, Tuesday through Friday
10 a.m. - 6 p.m. CST, Saturday

11 a.m. - 5 p.m. CST, Sunday

Sizing:

Our Sizing Guidelines page is a helpful reference and we are always available to help with sizing related questions and how to properly measure your pet, so feel free and encouraged to call or email us.  
All of our collars, harnesses and pet apparel are sized in inches.  However, since many manufacturers vary somewhat in their sizing, please measure your pet carefully and order accordingly for each product. 
We are unable to tell you your pet's size based on its breed or weight, as all pets come in many different shapes and sizes.  

We encourage you to measure pet as accurately as possible however, even with the best effort, errors are made.  Because of this, as a service to our customers, we allow one complimentary exchange (no re-stocking fee) per apparel item.  

 

Wholesale:

barker & meowsky is strictly a retailer of upscale pet products.  We currently do not sell any of our items wholesale.

 

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)

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